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Face-to-face communication over the Internet

07/05/2011

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Wow, it has been so long that I wrote something! Not for a lack of topics, but simply because I felt there was too much to do. Perhaps I should write about the feeling of too much to do ;-)

In the meanwhile, I can tell with happiness and pride that the book I edited with Nicole Krämer from Uni Duisburg-Essen is finally out. That is, it is already out in Europe - in the US it will be towards the end of July, 2011.

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Face-to-Face Communication over the Internet
Emotions in a Web of Culture, Language, and Technology


Social platforms such as MySpace, Facebook and Twitter have rekindled the initial excitement of cyberspace. Text-based, computer-mediated communication has been enriched with face-to-face communication such as Skype, as users move from desktops to laptops with integrated cameras and related hardware. Age, gender and culture barriers seem to have crumbled and disappeared as the user base widens dramatically. Other than simple statistics relating to e-mail usage, chatrooms and blog subscriptions, we know surprisingly little about the rapid changes taking place. This book assembles leading researchers on nonverbal communication, emotion, cognition and computer science to summarize what we know about the processes relevant to face-to-face communication as it pertains to telecommunication, including video-conferencing. The authors take stock of what has been learned regarding how people communicate, in person or over distance, and set the foundations for solid research helping to understand the issues, implications and possibilities that lie ahead.

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From euphoria to hysteria. The terror of the stampede.

07/25/2010

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Aftermath of the tragedy at Loveparade in Duisburg, Germany, July 24, 2010, Image Globovision. Licensed under common license http://www.flickr.com/photos/globovision/4824530153/ original caption: Trabajadores sanitarios trasladan a una persona herida tras una estampida provocada por un pánico colectivo en el túnel de acceso a la antigua estación de mercancías de Duisburgo, donde se celebraba la fiesta de música electrónica "Loveparade"

Time flies. The last post I wrote was before the final of the world cup. The goal of the last post was to point out how some of the key concepts of emotion theories often focus on the individual and neglect the complex interplay of individuals with networks of family, friends, colleagues, acquaintances, and strangers, both in real interactions and in implied, implicit ways.

I was very happy to receive both emails, and comments via the blog, pointing out that social processes play a role. Indeed - this is the thrust of my argument. concepts such as "relevance" can only explain so much ... In a public situation, after the win of the team, one can think in addition to what I outlined hte last time of comparison processes (if everybody is excited, it probably is exciting, even if I am not sure), to very low-level processes of contagion that follow from the perception of others around us. Feedback processes at multiple levels.

And now for a harsh switch of valence - from euphoria to hysteria.

Yesterday evening, I watched, on television and the Internet, as did many in Germany, events as the tragedy of Duisburg started to unfold. All the while the techno beat was still pounding and lights were flashing with hundreds of thousands of fans apparently unaware of the carnage just a few stone throws away. It is clear that the causes of the event are manifold and now, with hindsight, it appears that bad decisions with regard to the planning might have contributed to the sequence of events. However, one thing is sure - lots of people in a tight space, pushing and shoving, in the heat, played a big role. Did we really witness a stampede? Whenever we talk or think about crowd behavior the question is whether "the crowd" really exists. Does the crowd have a mind? Surely it does not have a (single) brain. The concept of the crowd is a very difficult one when trying to describe behavior in human - whether it relates to offline or online behavior (see CYBEREMOTIONS:EU).

In my mind bridging the analysis of the behavior of individuals and the behavior of large groups of individuals in real time is one of the major challenges for social psychology today.

Scientists from many disciplines are trying to observe, describe, predict, and modify panic behavior as one of the most destructive "mass" behaviors. Here is a link from an Australian TV program, CATALYST. The hope is that research bridging biology, psychology, mathematics, and even physics can help to prevent catastrophes, such as the one in Duisburg yesterday.
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Die Grosse Show Der Naturwunder

05/23/2010

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This week I attended the shooting of Die Große Show der Naturwunder in Freiburg. There will be a segment on felt and false smiles. This is a very interesting topic of course. Going back to Duchenne, we know that crows feet wrinkles can make the difference between a smile that looks "real" and one that does not. As it turns out, there is considerable empirical evidence that smiles showing this feature - it involves the contraction of the muscle orbicularis oculi are more likely to occur when somebody is indeed happy or amused, but that does not mean that all smiles with the wrinkles are genuine, and all smiles without are fake - just that the probability is higher. Other features that have been suggested to differ between posed and felt smiles relate to the timing - how long does it take for the smile to hit its maximum, or apex, how long does it stay there, how fast for it to disappear. It has also been suggested that felt smiles are more symmetrical than post ones. However, for this feature the empirical evidence is weakest. Some critical evidence regarding the differences of "felt" and "false" smiles has recently been presented by my colleagues Eva Krumhuber and Tony Manstead.
The show will be transmitted on July 1, 2010 at 20:15 in ARD
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    Author

    Arvid Kappas is Professor of Psychology at Jacobs University Bremen. He has been conducting research on emotions for over two decades in the US, Canada, and in several European countries.

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